So that we can get you to the right place, please choose one of the options below.
When you take out cover directly with us, details are only a tap or two away in MyAviva, your secure online account. No matter where you are and whatever the time back home, in MyAviva you can:
Choose the online form that suits your query best, so we can help you more quickly.
Request cancellation about I want to cancel my travel policy or stop my policy from renewing
Start a new travel insurance claim about I need to make a travel insurance claim
Notify of address change about I want to change the address on my travel policy
Request to add new traveller about I want to add a new traveller
Request a change of travel date about I want to change the date of my trip
Tell us your automatic renewal preference about I want to change my automatic renewal preference for my travel insurance
Make a general enquiry about I have a general travel cover enquiry or want to do something else
Find out how to get in touch.
If it’s not an emergency, the easiest way to start your claim is online. Make sure you have these ready before you start:
You can now view your documents online by logging in to MyAviva.
Lines are open 24 hours a day
Monday to Friday: 8:00am - 6:00pm
Saturday: 8:00am - 4:00pm
Sunday and bank holidays: Closed
+44 1603 603 716
Monday to Friday: 8:00am - 6:00pm
Saturday 8:00am - 4:00pm
Sunday and bank holidays: Closed
Monday to Friday: 8:00am - 6:00pm
Saturday: 9:00am - 3:00pm
Sunday: 10:00am - 2:00pm
Bank holidays: 10:00am - 4:00pm
These dig into the topics we're asked about most, including travel with a medical condition, having to cancel your holiday, and cover for winter sports.
Explore travel insurance FAQs about Frequently asked questions
Read all our latest information around COVID-19 and what happens if it causes issues with your travel plans, from a positive test to local lockdowns.
Explore coronavirus support about Coronavirus support
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
